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    Which methods of payment do you accept?

    11 Realms currently accept all major credit cards and PayPal. Please note you do not need a PayPal account to pay with PayPal.

     

     

    Is Your Website Secure? 

    11 Realms are committed to protecting your personal information and providing a secure online shopping experience. We use industry-standard encryption and password protection technologies such as SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.

    All credit card numbers are processed through a payment gateway. The payment gateway is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

     

     

    WHAT DO I DO IF MY ORDER WAS DAMAGED DURING SHIPPING?

    Sometimes the carrier mishandles the parcel and a product can be damaged during shipping. Or the Printer may read a wrong file.  Please open the package and see if the product inside is also damaged.


    If there is damage to your product or Shirt, it is defective, please email us ASAP at sales.elevenrealms@gmail.com Please include the following in your email:


    Subject Line: damaged t-shirt _or product (order #)

    The body of the email: Explain the issue to the best of your ability and include pictures of the packaging and the products.

     

     

    Jewelry Shipping Information

    Due to our bracelets and necklaces being hand made. These items will not ship with a T-shirt order. You can buy them together but they will ship out separately. They can take up to 2-4 Weeks to arrive.

     

     

    Do you ship Internationally?

    Yes! We ship worldwide, to over 100 countries. Any order outside of The united states may take longer shipping times.